Privacy & Security

9apps Privacy Policy — How is your data kept safe?

9apps places the highest priority on protecting users' personal information. This policy clearly sets out what data we collect, why we collect it, and how we keep it secure.

Last updated: 2026

Data Encryption No Unnecessary Sharing Account Security BDT Payment Security Cookie controls Right to Rectification Data Deletion Request 24/7 support Data Encryption No Unnecessary Sharing Account Security BDT Payment Security Cookie controls Right to Rectification Data Deletion Request 24/7 support

What data do we collect?

When you register and use the 9apps platform, we collect certain necessary information. This data is used solely to provide our services, ensure security, and improve the user experience. The categories of information we collect are described below.

Account Information

Name, mobile number, date of birth, and any other identity information provided at registration.

Device & Browser Information

IP address, device type, operating system, browser version, and screen resolution.

Payment information (BDT)

Deposit and withdrawal transaction history, mobile banking number (partially masked), and transaction amounts.

Usage Data & Cookies

Pages visited and time spent, games played, session duration, and cookie data.


So what do we actually do with your data?

Any data we collect is used only for specific, necessary purposes. 9apps never sells user data or shares it with third parties without a legitimate reason. The key purposes are outlined below.

  • Service Operations: Creating accounts, verifying logins, processing transactions, and keeping gaming services running without interruption.
  • Security & Fraud Prevention: Detecting suspicious transactions, preventing account hacking, and stopping fraudulent activity.
  • Experience Improvement: Understanding user preferences to make the platform's interface and content more relevant.
  • Legal Compliance: Retaining and providing data to authorities as required under applicable laws in Bangladesh.
  • Contact & support: Sending important updates, security alerts, and support messages.

Cookies & Tracking — How much, and why?

9apps uses cookies and similar technologies on its platform. Cookies are small text files stored on your device that help retain your session information. Without them, it would not be possible to maintain your logged-in state or save your preferences.

We use three main types of cookies: Essential Cookies (essential for running the platform), Functional Cookies (to remember your language and preferences) and Analytics Cookies (to understand which parts of the platform are used most). You can disable cookies at any time through your browser settings, though some features may become limited as a result.


How strict is 9apps about data retention and security?

9apps follows industry-standard security practices to keep your data safe. All sensitive information is transmitted via SSL encryption and stored securely on our servers. Payment details are specifically masked to ensure that full account numbers are never visible under any circumstances.

User data is retained for as long as an account is active and for any additional period required by law. Upon permanent account closure, data that is not subject to legal retention obligations is deleted within the designated timeframe. Internal staff access to data is restricted through role-based access controls.

SSL Encryption

On all transactions

Two-Factor Authentication

For login protection,

Data masking

Payment Information


What rights do you have over your data?

9apps believes you should have full control over your personal data. To that end, we ensure all users have the following rights.

Right to Access
You can view your stored data at any time by logging into your account. For additional information, please contact our support team.
Right to rectification
To update any incorrect or outdated information, you can submit a request through your account settings or by contacting our support team.
Right to erasure
You may request the deletion of any data that is not required to be retained beyond legal obligations.
Right to Object
You have the right to object to marketing communications or specific data processing, and we will action your request in a timely manner.

How will you know if the policy changes?

9apps may periodically review and update this Privacy Policy. Any significant changes will be announced on the platform, and where possible, a notification will be sent to your registered number. Continued use of the platform after such changes constitutes your acceptance of the updated policy.

Only the necessary data is shared with third-party service providers such as payment gateways or identity verification services, and they operate under their own privacy policies. Data may be disclosed to legal authorities in response to valid, lawful requests.

Privacy contact

Email: privacy@9apps-baji.com

We respond within 48 hours on business days.

Ready to enjoy entertainment on a secure platform?

Enjoy the best entertainment on 9apps with your data kept fully secure. If you have more questions, visit our FAQ section.

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